Strategic Customer Success Manager (Fintech)

TL;DR

Strategic Customer Success Manager (Fintech): Managing a diverse portfolio of strategic accounts across EMEA with an accent on value realization, adoption, and long-term relationship health. Focus on cultivating C-level relationships, driving revenue growth, and navigating complex business requirements across multiple international markets.

Location: Must be able to work in the Staines office 2x/week; role covers EMEA markets.

Salary: £89,600–£113,360

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Engage with customers across EMEA to accelerate value realization and ensure business outcomes are met.
• Manage a complex portfolio of global businesses, ensuring high-level adoption of hirify.global solutions.
• Facilitate executive-level meetings to measure progress, business impact, and strategic alignment.
• Develop and execute comprehensive Customer Success Plans to drive retention and growth.
• Forecast revenue risk and proactively address customer needs across different regional markets.
• Collaborate with cross-functional teams to achieve successful customer outcomes and expand the hirify.global footprint.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Sales.
• Strong English proficiency (C1+) required for internal and international communication.
• Proven track record of driving client adoption, retention, and growth in a SaaS environment.
• Expertise in building and maintaining C-level relationships and facilitating executive advisory boards.
• Ability to work in the Staines office 2x/week and travel 20-30% across EMEA.
• Strong business and financial acumen, with treasury domain expertise considered a plus.

Nice to have

• Proficiency in German or French.
• Treasury domain expertise.
• Experience facilitating executive-level meetings and advisory boards.

Culture & Benefits

• Comprehensive compensation package including base salary, variable bonus, and long-term incentives.
• Health, welfare, and wellbeing benefits designed to support professional and personal life.
• Collaborative, innovation-driven environment focused on customer outcomes and integrity.
• Opportunities for professional growth within a rapidly expanding global fintech company.