Sales Operations Lead (SaaS)

TL;DR

Sales Operations Lead (SaaS): Shaping the global sales organization by designing and optimizing capacity, headcount planning, and compensation models with an accent on data-driven decision-making and operational excellence. Focus on building robust scenario models, defining sales coverage strategies, and partnering with leadership to drive ambitious growth targets.

Location: Must be based in New York City (Hybrid role)

Compensation: $120,000–$153,000 OTE

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered customer experiences across all touchpoints.

What you will do

• Own the global sales capacity model, ensuring alignment with budget, hiring strategies, and business objectives.
• Develop and maintain models to forecast headcount needs based on growth targets, productivity, and market opportunity.
• Design and optimize sales coverage models to maximize market penetration and productivity.
• Define and refine sales roles, responsibilities, and organizational structure.
• Build scenario models to evaluate the impact of different sales strategies and market conditions.
• Oversee the development and management of sales plans, including quotas, targets, and incentive design.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, or Sales Strategy.
• Strong analytical and modeling skills with advanced proficiency in Excel/Google Sheets.
• Experience with BI tools such as Tableau or Looker.
• Proven track record in sales capacity planning, coverage modeling, and compensation design.
• Ability to thrive in a fast-paced, dynamic, and global environment.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off and work-life harmony focus.
• Retirement plans and Employee Stock Purchase Plans.
• Equity grants of restricted stock (RSUs).
• Professional development support with learning stipends and career pathing.
• Collaborative, transparent culture with active Employee Resource Groups.