Welsh Speaking Customer Service Advisor

TL;DR

Welsh Speaking Customer Service Advisor: Providing essential support for the Discretionary Assistance Fund (DAF) by processing grant applications and assisting citizens with financial hardship. Focus on accurate data management, eligibility verification, and delivering professional service in both English and Welsh.

Location: Must be based in Wrexham, UK

Company

hirify.global is a global technology provider supporting critical public services including healthcare, emergency response, and government welfare programs.

What you will do

• Act as the first point of contact for applicants via phone, email, and post.
• Process emergency payment and individual assistance grant applications.
• Perform eligibility checks and verify information against set criteria.
• Maintain accurate data records within the DAF system.
• Handle incoming and outgoing correspondence professionally.
• Collaborate with the team to meet service targets and maintain high standards.

Requirements

• Must be a Welsh language speaker (conversational level).
• Must have a pre-existing right to work in the UK.
• Ability to work in a fast-paced office environment.
• Strong attention to detail for data recording and eligibility verification.
• Professional communication skills in both English and Welsh.
• Willingness to undergo vetting and DBS checks.

Culture & Benefits

• Private medical cover funded by the company.
• Group pension plan with employer contributions up to 8.5%.
• 25 days paid holiday with buy/sell options.
• Life assurance cover at 4x basic salary.
• Free access to LinkedIn Learning for professional development.
• Inclusive work environment with support for reasonable adjustments.