Client Support Analyst (Fintech)

TL;DR

Client Support Analyst (Fintech): Providing front-line technical and functional support for hirify.global's Order Management and Portfolio Management systems with an accent on troubleshooting trading inquiries and resolving complex client issues. Focus on leveraging Agentic AI tools and automation to enhance support intelligence, streamline issue diagnosis, and improve operational efficiency.

Location: Must be based in Manila, Philippines (Hybrid)

Company

hirify.global is a global fintech leader providing technology-driven solutions for financial services firms, including wealth managers, hedge funds, and asset managers.

What you will do

• Provide front-line support to end users of the BAMS product suite via phone and email.
• Troubleshoot, triage, and manage trading-related inquiries from origin to resolution.
• Utilize Agentic AI tools and automation platforms for issue diagnosis and response generation.
• Identify and implement AI-driven improvements for monitoring and repetitive support processes.
• Maintain strong relationships with clients and provide consistent updates on issue status.
• Contribute to internal knowledge bases and AI training datasets to improve support automation.

Requirements

• Degree in Computing or Finance with at least 3 years of relevant experience.
• Strong understanding of financial markets and trading operations.
• Proficiency in SQL Server and Transact SQL.
• Experience in client-facing technical support roles.
• Familiarity with Agentic AI concepts, prompt engineering, or workflow automation.
• Ability to work in a dynamic, real-time environment supporting traders and IT groups.

Nice to have

• Front office (trader) support experience.
• Experience with product functional testing.

Culture & Benefits

• Commitment to a collaborative, engaging, and inclusive work environment.
• Focus on professional development and career growth.
• Emphasis on employee well-being and a supportive community culture.