Customer Support Specialist

TL;DR

Customer Support Specialist (SaaS/Fintech): Providing post-sale product and client support services with an accent on troubleshooting, problem resolution, and maintenance. Focus on collaborating with engineering teams to resolve technical issues and ensuring high-quality client service for compensation management software.

Location: Manila Office (Hybrid)

Compensation: ₱49,986 – ₱55,666 per month

Company

hirify.global is a compensation data and software company that provides AI-powered tools to help organizations manage pay and transform compensation into a strategic advantage.

What you will do

• Provide post-sale product support, including troubleshooting and maintenance.
• Respond to customer inquiries regarding product operation and malfunctions.
• Collaborate with software developers and product managers to resolve technical issues.
• Perform supplemental testing for new SaaS releases as needed.
• Maintain accurate case records and documentation for all client interactions.
• Advise customers on configuration adjustments to improve product performance.

Requirements

• 1+ years of customer-facing experience.
• Foundational understanding of computer technologies.
• Strong organizational skills and ability to manage multiple deadlines.
• Intermediate technical or product knowledge.
• Must be based in the Philippines.

Nice to have

• Associate degree in a related field.
• Background in compensation or HR tech.

Culture & Benefits

• HMO coverage for employee plus one dependent.
• Paid Philippine regular holidays plus an additional Global Mental Health Day.
• 15 days of annual paid leave, with unused leave monetized.
• Fixed work schedule: Monday through Friday, 10pm–7am Manila time.
• Access to continuous learning, development programs, and Employee Resource Groups.