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10 часов назад

Customer Support L1 (SaaS)

600 - 720€
Формат работы
remote (только Philippines)
Тип работы
fulltime
Грейд
junior
Английский
c1
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Support L1 (SaaS): Providing first-level technical support for an AI-powered business calling platform with an accent on VOIP troubleshooting and connectivity diagnostics. Focus on analyzing logs, replicating technical issues, and guiding customers through system configurations.

Location: Remote (Must be based in Manila, Philippines)

Salary: Base salary ±600 EUR + monthly bonus up to 20%

Company

hirify.global is a global AI-powered business calling platform used by over 30,000 professionals in 160+ countries.

What you will do

  • Provide technical support via chat and email for a cloud communication platform.
  • Investigate and diagnose VOIP-related problems, including latency, jitter, firewalls, and ISP behaviors.
  • Analyze call flows, connectivity issues, and audio quality to identify root causes.
  • Inspect logs and replicate issues to gather data for deep-dive analysis.
  • Document troubleshooting steps to expand the internal knowledge base.

Requirements

  • Location: Must be based in Manila, Philippines.
  • English: C1 proficiency required.
  • Strong logical thinking and a passion for solving technical puzzles.
  • Comfortable navigating system settings and performing basic computer troubleshooting.
  • Availability to work from 3:00 PM to 3:00 AM PST (Saturday to Tuesday).

Nice to have

  • Spanish language proficiency.

Culture & Benefits

  • Unlimited Paid Time Off and Volunteering Days.
  • Learning and Development budget and 1-1 coaching sessions.
  • Quarterly Recharge Fridays and Multisport Card.
  • Referral bonuses and virtual/physical team-building events.

Hiring process

  • Quick video interview.
  • Practical assignment involving the platform.
  • Role deep dive with the future team.
  • Culture bar raiser call.

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