Site & Executive Support Lead (Fintech)

TL;DR

Site & Executive Support Lead (Fintech): Coordinating 24/7 white-glove IT support for executive leadership and managing onsite technical operations with an accent on service delivery, vendor oversight, and stakeholder relationship management. Focus on ensuring high-touch technical resolution, maintaining ITIL standards, and driving a service-first culture in a fast-paced financial environment.

Location: Must be based in Windsor, CT or San Diego, CA and work onsite 5 days per week.

Salary: $100,070 - $157,470 USD

Company

hirify.global is a leading financial services company committed to helping individuals and communities reach a better financial future through bold action and inclusive culture.

What you will do

• Serve as the primary technical lead for on-site end user services and executive support.
• Coordinate 24/7 white-glove support for EC and ELT members with speed and discretion.
• Provide hands-on technical oversight of vendor-managed site teams to ensure service standards.
• Act as the escalation point for complex or sensitive technical issues involving executive stakeholders.
• Partner with management to align support operations with business needs and reinforce a service-first culture.
• Manage IT asset lifecycle, incident response, and compliance with security protocols.

Requirements

• Must reside within commuting distance of Windsor, CT or San Diego, CA.
• Must be able to work onsite Monday through Friday.
• Extensive experience in IT service delivery or technical end user support in executive environments.
• Proficiency in Microsoft Windows 11, Virtual Desktop Infrastructure, and Microsoft 365.
• Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management.
• Proven ability to coordinate vendor-managed teams and engage with senior business stakeholders.

Nice to have

• Industry certifications such as Microsoft, ITIL, or CompTIA.
• Experience with performance management, capacity planning, and business relationship management.

Culture & Benefits

• Comprehensive health, dental, vision, and life insurance plans.
• 401(k) savings plan with up to 6% company matching.
• Employer-paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off plus nine company holidays and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.