Senior IT Technician (Service Desk)

TL;DR

Senior IT Technician (Service Desk): Providing high-level technical support and managing service desk operations with an accent on incident resolution, Active Directory administration, and ticket management. Focus on maintaining strict SLAs and ensuring system reliability in a secure environment requiring high-level government clearance.

Location: Must be based in Tampa, FL. Must be a U.S. Citizen and hold or be able to obtain a TS/SCI security clearance.

Salary: $18.56 - $39.53 hourly.

Company

hirify.global is a spatial intelligence company focused on solving complex problems and building innovative solutions for decision makers.

What you will do

• Manage high volumes of inbound and outbound support calls and tickets.
• Identify customer needs and provide accurate technical solutions using established scripts and guides.
• Administer Active Directory accounts and monitor workflows to ensure SLA compliance.
• Create and maintain technical documentation for support processes.
• Utilize remote support tools to troubleshoot and resolve user issues.
• Provide rotational on-call support as part of the team.

Requirements

• Must be a U.S. Citizen.
• Must hold or be able to obtain and maintain an active TS/SCI security clearance.
• Strong communication and active listening skills.
• Experience with Windows 7, Windows 10, and macOS environments.
• Ability to work in a team environment and follow established procedures.
• Strong problem-solving and organizational skills.

Culture & Benefits

• Comprehensive health and welfare insurance packages.
• 401(k) retirement plan.
• Paid time off.
• Opportunity to work on mission-critical projects in a secure environment.