Key Account Manager (Retail)

TL;DR

Key Account Manager (Retail): Driving sales and acquiring new tax-free merchants in the Japanese drugstore and specialty retail sectors with an accent on contract negotiation and service implementation. Focus on managing the full merchant lifecycle, collaborating with internal IT and support teams, and mentoring junior account managers to maximize merchant satisfaction and revenue.

Location: Tokyo, Japan

Company

hirify.global is a leading provider of tax-free shopping services and retail technology solutions.

What you will do

• Acquire new tax-free merchants through proactive sales activities and contract negotiations.
• Develop and expand the company's presence within the drugstore and specialty retail industries.
• Manage the end-to-end merchant onboarding process until the tax-free service is successfully launched.
• Collaborate cross-functionally with IT and sales support teams to ensure seamless service delivery.
• Provide guidance and instructions to junior account managers to improve merchant satisfaction and sales performance.
• Maintain accurate records and reporting of all account activities within Salesforce.

Requirements

• Minimum 5 years of experience in Large Account or Sales Management.
• Business-level proficiency in Japanese (written and spoken) is mandatory.
• Strong understanding of the sales cycle and excellent presentation skills.
• Ability to work effectively in a collaborative team environment.
• Understanding of inbound business operations.

Nice to have

• Experience with retail solutions such as POS, payment services, or IT service integration.
• Extensive personal networks within the Japanese drugstore or retail sectors.
• Proficiency in English.