Account Executive/Sr Account Executive (CCaaS/SaaS)

Location: Tokyo, Japan (flexible); hybrid role. Candidates must be legally permitted to work in Japan.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Drive net-new business through prospecting, pipeline generation, and closing new logos.
• Manage and grow existing enterprise accounts through cross-sell, up-sell, adoption, and retention initiatives.
• Build strategic account plans balancing short-term wins with long-term revenue growth.
• Own the full sales cycle, including opportunity development, complex negotiations, closing, and early post-sales transition.
• Act as a trusted advisor by aligning customer business objectives with hirify.global cloud customer engagement solutions.
• Collaborate with technical pre-sales, business consulting, customer success, management, and other cross-functional teams.

Requirements

• Track record of selling cloud customer engagement solutions, CCaaS, or SaaS to diverse customers.
• Proven success acquiring new business and expanding existing accounts in complex, consultative sales environments.
• Experience managing multiple opportunities and workstreams while meeting or exceeding sales targets.
• Strong objection handling, negotiation, active listening, communication, presentation, organization, and time-management skills.
• Business-to-business sales experience in software or relevant verticals such as BPO, utilities, retail, automotive, or travel and transportation.
• Excellent written and verbal communication skills in Japanese; legal permission to work in Japan is required.

Culture & Benefits

• Flexible-first working culture within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.