Client Program Manager (Tax & Regulatory Solutions LATAM)

TL;DR

Client Program Manager (Tax & Regulatory Solutions LATAM): Lead governance, integration, and delivery alignment for Tax and Regulatory programs across Latin America with an accent on regulatory change, cross-functional orchestration, and executive-level communication. Focus on managing delivery risks and dependencies across ERP-related workstreams (SAP/Oracle EBS), maintaining client engagement health visibility, and ensuring transparent, predictable execution.

Location: Remote Brazil

Company

hirify.global provides end-to-end enterprise software support, products, and services, including third-party support for Oracle and SAP and partnerships with Salesforce and AWS.

What you will do

• Serve as primary client coordination lead for Tax & Regulatory programs, running governance forums, status meetings, and executive checkpoints.
• Integrate delivery across Project Management, Business Analysis, Development (SAP/Oracle EBS), QA, Support (L4/AMS), Environment Services, Sales, and Professional Services.
• Manage cross-team dependencies and delivery blockers, ensuring internal alignment before external commitments.
• Identify delivery and client risks early, drive mitigation plans, and reduce escalations through structured issue management and proactive communication.
• Maintain visibility and reporting on project progress, client health, and delivery risks, including a Client Engagement Health Dashboard.
• Support pre-sales and consultations, including preparing and delivering webinars when regulatory change impacts delivery or commercial positioning.

Requirements

• 15+ years of experience with ERP systems in complex delivery/implementation environments.
• Fluent Portuguese and English required; Spanish is a plus.
• Experience with ERP platforms (SAP and/or Oracle EBS preferred).
• Experience with tax, regulatory, or compliance programs, especially in Brazil or LATAM (strong plus).
• Proven client-facing experience in matrixed, multinational organizations with strong stakeholder management and communication across cultures.
• Ability to work remotely from Brazil and coordinate across multiple internal teams effectively.

Culture & Benefits

• Challenging, meaningful work focused on delivering outcomes for enterprise clients.
• Values-driven culture built around the “Four Cs” (Company, Colleagues, Clients, Community).
• Compensation, bonuses, and benefits aligned with top-performing team members.
• Opportunities to learn and grow in a fast-paced environment.

Hiring process

• Interviews focused on client-facing program governance, ERP delivery experience, and risk management approach.
• Evaluation of communication and cross-functional coordination skills, including executive-level stakeholder handling.