1 час назад
Customer Success Manager (Fintech)
100 000 - 120 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Fintech): Driving onboarding, product adoption, retention, and expansion for Canadian businesses using Float’s financial operations platform with an accent on customer health monitoring, success metrics, and strategic partnerships. Focus on identifying churn risks, developing mitigation plans, expanding use of corporate spend management features, and translating customer feedback into product and operational improvements.
Location: Remote from Quebec, Canada, primarily from home, with occasional travel to the Toronto office for team gatherings, key meetings, and collaboration.
Salary: CA$100K–CA$120K annually, plus equity and a CA$30K–CA$35K bonus.
Company
is a Canadian fintech company providing financial services and software for corporate cards, expense management, bill payments, high-yield accounts, and business spending operations.
What you will do
- Build customer relationships and manage successful onboarding, defining measurable adoption outcomes.
- Drive product adoption, engagement, retention, advocacy, and expansion across a book of business.
- Monitor customer health signals, usage patterns, and success metrics to identify risks and address barriers early.
- Develop churn mitigation plans and support customers through transitions so they continue using ’s capabilities.
- Educate customers on corporate and employee spend management workflows and promote participation in Early Adopter Programs.
- Translate customer feedback into product improvements, scalable onboarding programs, operational enhancements, and engagement initiatives.
Requirements
- Fluency in French and English, written and spoken, is required.
- 3+ years of experience managing a book of 50+ B2B customers simultaneously.
- Proven experience driving product adoption, retention, and expansion.
- Ability to analyze usage, engagement trends, and success metrics to prioritize customer success activities.
- Independent, adaptable, collaborative, and comfortable making decisions in ambiguous, fast-changing environments.
- Experience with finance, accounting, or payments products is beneficial.
Nice to have
- CPA, CA, or CFA designation.
Culture & Benefits
- High-autonomy role at a fast-growing Canadian fintech company.
- Feedback-driven, high-trust, high-performance culture with decentralized decision-making.
- Competitive compensation, equity options, and benefits.
- Remote work from Quebec with occasional Toronto office gatherings and collaboration.
- Ambitious, collaborative, and mission-driven working environment.
- Dog-friendly Toronto office with catered lunches on Tuesdays, Wednesdays, and Thursdays.
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