Canada- Sr Solutions Analyst (Care Services)

Location: Remote, with in-office events requiring travel to Mississauga and/or Salt Lake City. Must be located in the US for eligibility.

Salary: CAD 60,000–70,000 per year, plus a performance-based bonus and full-time benefits.

Company

hirify.global is a privately held health technology company providing a healthcare platform and marketplace for more than 30,000 provider organizations.

What you will do

• Provide timely customer support to users through multiple channels.
• Manage incoming support cases, prioritize them by severity, and route cases to other departments when required.
• Own unresolved cases and follow up with customers and internal stakeholders.
• Create and maintain customer-facing knowledge articles and document communications, transactions, issues, and remedial actions in the CRM.
• Contribute to operational tools, processes, department objectives, and deliverables.
• Work shifts between 8am and 8pm as required.

Requirements

• Professional, confident client communication and the ability to build effective internal and external relationships.
• Ability to manage concurrent tasks, prioritize work, think critically, and manage time in a fast-paced environment.
• Sound understanding of APIs and service technologies.
• Ability to work autonomously or as part of a remote team and support continuous improvement.
• Degree or post-secondary education in information technology or a related technical field preferred; technical support experience is an asset.
• Expertise in care delivery for senior living facilities is required.

Nice to have

• Exposure to AI tools and interest in using them to improve work content and user experience.
• Personal leadership, initiative, adaptability, and commitment to continuous learning.

Culture & Benefits

• Remote work with required travel for onboarding, team events, and semi-annual or annual meetings.
• Full-time benefits, with benefits starting from day one.
• Retirement plan matching and flexible paid time off.
• Wellness support, parental and caregiver leave, fertility and adoption support, and employee assistance resources.
• Continuous development support, recognition programs, and inclusion communities.
• Overtime eligible; shift work required.