Senior Manager, Clinic Operations (Healthcare)

TL;DR

Senior Manager, Clinic Operations (Healthcare): Directing administrative operations and service delivery for integrated health services at the hirify.global Point Grey campus with an accent on operational excellence, provider support, and student-centric care. Focus on leading a diverse team of 20+ staff, managing complex clinical workflows, and ensuring compliance with provincial health regulations.

Location: Must be based in Vancouver, BC, Canada (Onsite at hirify.global Point Grey Campus)

Compensation: $6,747.50 - $9,701.42 CAD Monthly

Company

The University of British Columbia (hirify.global) is a global centre for research and teaching, consistently ranked among the top public universities in the world.

What you will do

• Direct day-to-day administrative functions for Counselling Services and Student Health Service across multiple campus locations.
• Lead and mentor a diverse team of over 20 administrative staff, including recruitment, training, and performance management.
• Oversee annual budgets, facility maintenance, and procurement of medical and office equipment.
• Manage the operational maintenance of electronic health record systems and ensure data security and compliance.
• Develop and implement comprehensive policies and protocols to ensure high-quality, student-centric service delivery.
• Collaborate with senior leadership, clinical providers, and external stakeholders to drive continuous improvement in operational efficiency.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of 3-5 years of related experience in operations or administration.
• Demonstrated ability to lead diverse teams and foster a respectful, inclusive work environment.
• Strong understanding of administrative processes, financial management, and policy development.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple complex priorities.

Nice to have

• Experience within a healthcare environment.
• Experience working in a post-secondary institution.
• Knowledge of provincial health legislation and billing guidelines.
• Experience managing unionized staff (e.g., CUPE 2950).

Culture & Benefits

• Opportunity to work in a collaborative, mission-driven environment focused on student health and wellbeing.
• Commitment to anti-racism, equity, diversity, and inclusionary practices.
• Professional development and training opportunities within a leading academic institution.
• Engagement with a wide range of campus service providers and community stakeholders.