Renewal Sales Representative

TL;DR

Renewal Sales Representative: Managing license and product renewals for an established customer territory with an accent on driving upsell opportunities and maintaining high customer satisfaction. Focus on building strong client relationships, providing accurate sales forecasting, and collaborating with internal teams to ensure seamless service delivery.

Location: Must be based in Monterrey, Mexico (Hybrid role).

Company

hirify.global is a global provider of industry-specific software solutions, including ERP and AI-driven tools, designed to help businesses in manufacturing, distribution, and retail stay future-ready.

What you will do

• Achieve sales quotas by managing license and product renewals via phone and email.
• Identify and pursue upsell opportunities within an established customer territory.
• Provide timely renewal pricing and date details to ensure customer retention.
• Analyze customer feedback and satisfaction metrics within the CRM system.
• Maintain accurate monthly and quarterly sales forecasts.
• Collaborate with Sales Operations to ensure all customer requirements are met.

Requirements

• 3+ years of applicable sales experience and demonstrated success.
• Proficient English level required for effective communication.
• Strong knowledge of CRM systems, Microsoft Excel, and Outlook.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to build and maintain positive, long-term customer relationships.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Internal mobility programs with 25% of roles filled internally.
• Career development support including free LinkedIn Learning licenses.
• Mentoring programs for personal and professional growth.
• Inclusive global workplace fostering innovation and partnership.
• Supportive work-life balance policies.