Service Center Coordinator

TL;DR

Service Center Coordinator: Providing operational support for hirify.global's facilities and building intelligence systems with an accent on work order triage, IWMS administration, and cross-departmental communication. Focus on ensuring efficient maintenance workflows and delivering high-quality customer service across diverse studio and office locations.

Location: Required On-Site: This position is required to be performed full-time from an hirify.global-designated worksite in Universal City, California.

Salary: $50,000 - $65,000 yearly

Company

hirify.global is a global leader in media and entertainment, creating world-class content across film, television, streaming, and theme park destinations.

What you will do

• Operate the Facilities Operations & Engineering service center by responding to requests via phone, email, and IWMS.
• Triage incoming work requests and assign appropriate crews to work orders.
• Administer daily IWMS functions, including resource allocation and team configuration.
• Ensure data quality by reviewing work orders for accurate property, labor, and material information.
• Collaborate with supervisors to provide best-in-class maintenance management and customer support.
• Assist customers with navigating the IWMS portal and mobile application.

Requirements

• High school diploma or equivalent required.
• 2+ years of clerical or business administration experience.
• 3+ years of facilities maintenance help desk experience.
• Strong proficiency in MS Office and ability to learn new software systems.
• Excellent written and verbal communication skills.
• Must be able to work full-time on-site at the designated hirify.global facility.

Nice to have

• Experience with enterprise business systems and Integrated Workplace Management Systems (IWMS).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company contributions.
• Paid leave and tuition reimbursement programs.
• Access to a variety of employee discounts and perks.
• Inclusive culture focused on community impact and professional development.