Senior Specialist, Chapter Resources (Non-profit)

TL;DR

Senior Specialist, Chapter Resources (Non-profit): Managing and evaluating national in-kind resource accounts to enhance operational efficiency and wish growth for chapters with an accent on vendor coordination and resource deployment. Focus on optimizing in-kind portfolios, developing chapter training materials, and analyzing program impact on direct expenses.

Location: Must be based in the continental U.S. and authorized to work for any employer in the U.S.

Salary: $56,287 - $63,355 USD

Company

The world’s largest wish-granting organization uniting communities to grant life-changing wishes for eligible children.

What you will do

• Manage and coordinate national in-kind programs to support the wish-granting process.
• Develop and deliver training and onboarding materials for chapter staff on program processes.
• Monitor the effectiveness of the in-kind portfolio by analyzing chapter utilization and impact on direct expenses.
• Collaborate with Corporate Alliances to secure high-impact resources and align them with chapter needs.
• Prepare and update program documentation, including request forms, process documents, and fact sheets.
• Directly handle booking requests for centralized in-kind resources from corporate donors.

Requirements

• Authorized to work in the U.S. (no sponsorship provided).
• Based in the continental U.S.
• 2+ years of experience in customer service, account management, or a related field.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Smartsheet.
• Bachelor’s degree preferred.
• Ability to thrive in a remote-first environment.

Nice to have

• Database application and reporting experience.
• Familiarity with federated not-for-profit organizations.

Culture & Benefits

• Comprehensive medical, vision, and dental benefits effective on day 1.
• 401(k) retirement plan with 5% match after one year of service.
• Competitive PTO starting at 15 days, plus sick leave and 11 paid holidays.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and a fully funded Health Reimbursement Account.
• Company-provided hardware including a laptop, 24” monitor, and docking station.
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.