Professional Services Manager (SaaS)

TL;DR

Professional Services Manager (SaaS): Managing strategic service delivery and client engagements for enterprise identity security solutions with an accent on team leadership, project profitability, and cross-functional collaboration. Focus on scoping complex deals, mentoring engagement managers, and ensuring long-term customer success through effective resource and stakeholder management.

Location: Must be based in the United Kingdom (Remote)

Company

hirify.global is a leader in identity security, empowering complex global organizations to secure their IT environments through innovative software solutions.

What you will do

• Oversee the full scope of customer engagements, ensuring services are implemented correctly and billed accurately.
• Partner with sales teams to scope services, generate proposals, and respond to RFPs.
• Manage team financials, focusing on project profitability, productivity, and resource prioritization.
• Serve as the senior point of contact for client escalations and maintain high customer satisfaction.
• Lead, mentor, and coach direct reports, including performance reviews and career development support.
• Provide strategic updates on client performance to senior management.

Requirements

• Must be based in the United Kingdom.
• 7+ years of professional experience at a Software, SaaS, or consulting company.
• 3+ years of project management experience, including budget, scope, and risk management.
• 2+ years of people management experience.
• Extensive experience working with Sales to scope services projects for enterprise software.
• Exceptional communication and leadership skills with a passion for continuous improvement.

Culture & Benefits

• Opportunity to work with a global leader in identity security.
• Collaborative and innovative work environment with a focus on professional growth.
• Supportive team culture with emphasis on mentorship and career development.
• Travel requirement of up to 15% for client engagements.