Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Leading onboarding and implementation projects for new eCommerce customers with an accent on technical configuration, integration guidance, and stakeholder management. Focus on driving customer adoption, managing project timelines, and ensuring successful go-live outcomes for brands in the EMEA region.

Company

hirify.global is a leading eCommerce marketing platform providing AI-powered reviews, loyalty, and SMS solutions to over 30,000 global brands.

What you will do

• Lead end-to-end onboarding and implementation projects for new customers.
• Serve as the primary point of contact to build trusted relationships throughout the onboarding journey.
• Configure solutions and guide customers through technical setup and platform integrations.
• Collaborate with Sales, Customer Success, and Product teams to ensure seamless delivery.
• Manage project timelines, identify potential risks, and drive customer adoption.

Requirements

• Fluent French and English proficiency (written and verbal) is required.
• 2–5+ years of experience in implementation, onboarding, project management, or customer success.
• Strong organizational skills with the ability to manage multiple implementations simultaneously.
• Experience working with SaaS platforms and guiding product adoption.
• Excellent stakeholder management and problem-solving capabilities.

Culture & Benefits

• Flexible hybrid work environment.
• 25 days of paid vacation with loyalty add-ons.
• Comprehensive health insurance package and food vouchers.
• Individualized career development and internal mobility programs.
• Access to e-learning portals, tech conferences, and company-backed hackathons.
• Equity options and flexible social benefits budget via Re:Benefit.