Senior Customer Education Strategist

TL;DR

Senior Customer Education Strategist: Leading the design and execution of scalable education programs, including onboarding curricula and digital learning experiences, with an accent on driving product adoption and reducing support friction. Focus on building frameworks and governance for high-value workflows tailored to legal, tax, and government affairs professionals.

Location: Arlington, VA (Onsite)

Company

hirify.global provides specialized intelligence and professional tools for legal, tax, and government affairs practitioners.

What you will do

• Develop and manage a digital learning ecosystem, including LMS programs and knowledge resources.
• Create a comprehensive portfolio of advanced educational materials, including videos, courses, and product walkthroughs.
• Collaborate cross-functionally with Product, Customer Success, and Sales to support product launches and lifecycle milestones.
• Co-own the customer community by moderating discussions and facilitating peer insights.
• Define and track key metrics related to education effectiveness, such as activation, adoption, and retention.

Requirements

• Bachelor’s degree in Education, L&D, Communications, or equivalent.
• 7+ years of experience in customer education, enablement, or instructional design within a SaaS environment.
• Proven experience designing and scaling education programs aligned to the customer lifecycle.
• Familiarity with LMS platforms, digital learning tools, and CRM systems.
• Experience building content calendars and learning program roadmaps.

Nice to have

• JD, legal, tax, or accounting background.
• Certifications in Instructional Design, Customer Education, or L&D.
• Hands-on experience with Figma or similar design tools.

Culture & Benefits

• Commitment to equal opportunity and non-discrimination in all phases of employment.
• Opportunity to work on high-impact educational frameworks for specialized professional audiences.
• Collaborative environment working across Product, Support, and Marketing teams.