обновлено 8 дней назад
IT Service Desk Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Desk Technician (ITSM/ITIL): Providing first-level incident resolution, service request fulfilment, and technical support for computers, mobile devices, printers, applications, accounts, and conference systems with an accent on end-user support, ITSM documentation, and device lifecycle management. Focus on troubleshooting complex technical issues, administering Azure and Intune environments, supporting users remotely, and participating in after-hours on-call coverage.
Location: Singapore
Company
is a fast-growing multinational company operating in the Intellectual Property sector.
What you will do
- Log, resolve, or reassign first-level incidents and fulfil IT service requests.
- Support computers, peripherals, mobile phones, printers, applications, conference systems, user accounts, and access management.
- Own incidents, requests, and tasks through resolution while keeping users informed.
- Document issues, troubleshooting, resolutions, and task assignments in the ITSM tool.
- Manage the end-user computer lifecycle, including deployment, maintenance, renewal, and disposal.
- Provide remote user support and participate in the after-hours on-call rotation.
Requirements
- Fluent English in speaking and writing.
- Good understanding of computer hardware, operating systems, virtual environments, and Microsoft Office 365.
- Working knowledge of Azure and Intune portals, Exchange, network troubleshooting, VPN, authentication, and Teams.
- Fundamental understanding of cloud technologies and remote assistance tools.
- Strong analytical, problem-solving, documentation, communication, multitasking, and customer-service skills.
- Ability to work independently and internationally in a multicultural, matrix-managed environment.
Nice to have
- Additional language skills.
- Experience in a multicultural environment.
Culture & Benefits
- Flexible working hours.
- Multicultural and diverse international working environment.
- Independence, entrepreneurial responsibility, flat hierarchies, and short decision-making processes.
- Corporate events and team celebrations.
- Tailor-made onboarding and individual training and development opportunities.
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