3 часа назад
Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Manager (IT Operations): Managing onsite IT support operations, major incidents, service-level performance, and problem management with an accent on stakeholder coordination, crisis response, and maintenance strategy. Focus on driving incidents and problem tickets to closure, conducting root cause analysis, and improving service reliability across application, infrastructure, and middleware services.
Location: Singapore; 12-hour shifts onsite according to a roster
Company
delivers IT services and technology solutions for enterprise and government customers.
What you will do
- Manage internal, subcontracted, and third-party support engineers across application and infrastructure services.
- Drive major incidents to resolution, coordinate support teams, and ensure incidents meet SLA requirements.
- Define and communicate crisis-resolution plans with customers and internal stakeholders.
- Prepare and present weekly, periodic, incident, and support activity reports, including KPI tracking.
- Lead post-incident reviews, identify incident trends, and drive improvement plans.
- Run problem-management and root-cause-analysis activities through closure.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related discipline.
- 5–7 years of experience managing complex IT initiatives in a matrix environment or in operational line management.
- Experience with Java-based application support, storage, networking, Windows, Linux, web, application, and middleware services.
- ITIL certification is required.
- Strong communication, interpersonal, analytical, customer-management, and problem-solving skills.
- Eligibility to obtain and maintain the security clearance and site-access approvals required for the role.
Nice to have
- Understanding of the government landscape.
Culture & Benefits
- In-person collaboration is prioritized for this role.
- Work is organized in 12-hour onsite shifts based on a roster.
- Flexibility is offered to support wellbeing, productivity, individual work styles, and life circumstances.
- Inclusive work environment focused on strong connections and community.
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