24x7 L1 Support Engineer

Location: Singapore; deployment across multiple operational sites within Singapore

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Provide first-level technical support for desktops, laptops, peripherals, printers, standard applications, and network connectivity.
• Log, prioritize, troubleshoot, and resolve incidents and service requests within SLA targets.
• Perform initial diagnosis, collect diagnostic information, and escalate complex issues to L2, infrastructure, application, or vendor teams.
• Respond to service disruptions, outages, and performance degradation in mission-critical environments.
• Maintain incident records, ticket updates, reports, and shift handover documentation.
• Coordinate with internal teams, customers, and third-party vendors while supporting monitoring, trend analysis, and service improvement initiatives.

Requirements

• Diploma in Information Technology, Computer Studies, Computer Engineering, or a related discipline.
• 1–2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or Technical Support.
• Hands-on experience with Microsoft Windows, end-user devices, peripherals, and basic network connectivity troubleshooting.
• Familiarity with ticketing and IT service management tools such as ServiceNow or Jira; working knowledge of SQL.
• Eligibility to obtain and maintain the required security clearance and site access permissions.
• Willingness to work 12-hour rotating shifts, including nights, weekends, and public holidays.

Nice to have

• Unix/Linux exposure and knowledge of Microsoft 365 administration and support.
• Understanding of ITIL and IT Service Management processes.
• Experience with mission-critical or high-availability environments.
• Experience with Microsoft Excel, Power BI, scripting, automation, monitoring tools, or service improvement initiatives.

Culture & Benefits

• Full-time role with in-person collaboration prioritized.
• Flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Assignments may rotate between operational sites in Singapore according to business and operational requirements.
• Participation in a 24x7 support roster, including shifts, weekends, and public holidays.