ICT Command Centre Operator

Location: North of Singapore; Singaporeans only

Onsite, full-time role requiring 12-hour shifts, including weekends and public holidays.

Company

hirify.global provides enterprise technology and IT services.

What you will do

• Handle service desk phone calls, user emails, and assistance with the Self-Service ITSM Portal.
• Log clear and comprehensive incidents, perform triage, and route issues to appropriate vendors.
• Coordinate incident resolution and act as the first responder for system alerts.
• Perform system health checks and support the L2 team with resolution activities.
• Generate reports, maintain documentation, and coordinate conference calls for major incidents.
• Support short-term projects and continuous improvement of command centre processes.

Requirements

• Diploma in Information Technology, Computer Studies, or an equivalent qualification.
• Knowledge of incident management and experience with call tracking or ticket management systems; ServiceNow is preferred.
• Basic working experience supporting Windows, Unix, networks, and applications.
• Ability to work independently and collaboratively while interacting professionally with colleagues, vendors, and clients.
• Customer-oriented approach and calm composure when handling challenging situations.
• Singaporean citizenship and willingness to work 12-hour shifts, including weekends and public holidays, are required.

Nice to have

• Experience working in an enterprise command centre.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.