Director, Customer Success Leader

TL;DR

Director, Customer Success Leader (Customer Success): Leading a team of Client Service Partners to drive client retention, renewal, and profitability within an assigned region with an accent on strategic planning and relationship management. Focus on developing sales talent, fostering a client-first culture, and executing rigorous service processes to ensure long-term business success.

Location: Arlington, VA (Onsite)

Company

hirify.global provides specialized information and insights for legal, government, and business professionals.

What you will do

• Manage and direct a team of client service partners and sales professionals across multiple districts to achieve retention and profit goals.
• Create and execute growth and retention strategies, ensuring rigorous sales and service processes.
• Develop relationships with key stakeholders and clients to gain insights into business needs.
• Drive collaboration within the team and promote a client-first mentality across the organization.
• Hire, coach, and mentor sales and service staff, including field-based development.
• Participate in special projects and cross-functional initiatives.

Requirements

• Minimum 7 years of successful account management experience, preferably in legal information, government affairs, or electronic information industries.
• Minimum 5 years of people leadership experience in customer success or sales.
• Proven experience with the full customer lifecycle, strategic selling, and sales methodology.
• Strong communication, strategic thinking, and interpersonal skills.
• Ability to travel out of town on a frequent basis.
• Bachelor’s degree in business, marketing, sales, or equivalent professional experience.

Culture & Benefits

• Commitment to equal opportunity and non-discrimination in all phases of employment.
• Focus on professional development, coaching, and mentoring.
• Collaborative environment emphasizing a client-first culture.
• Opportunity to work with a leading industry information provider.