Customer Success Senior Director (Auto Adjacent Solutions)

TL;DR

Customer Success Senior Director (Auto Adjacent Solutions): Lead a customer success organization to maximize customer value, retention, and growth through proactive partnership and tiered service delivery with an accent on renewals performance, disciplined pipeline execution, and coaching customer success managers at scale. Focus on driving gross/net retention, ARR, customer health/adoption metrics, and cross-functional alignment to deliver consistent revenue outcomes.

Location: Remote (United States) or Remote (Canada)

Salary: $145,000–$170,000 CAD per year

Company

hirify.global powers auto-related decisions using proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action.

What you will do

• Own renewals bookings performance for an assigned industry vertical or product portfolio.
• Translate customer success strategy into tiered servicing priorities, execution plans, and disciplined pipeline management.
• Lead, coach, and develop customer success managers across experience levels, including hands-on support for complex renewals and strategic accounts.
• Orchestrate operating rhythm across segments, products, and customer types; coordinate with Customer Solutions, product management, and specialists.
• Serve as an escalation point and executive presence for strategic deals and high-impact customer issues.
• Drive adoption of enterprise customer success tools, methodologies, and operating cadences; remove system-level blockers cross-functionally.

Requirements

• 7–10+ years of customer success experience with significant people leadership responsibility.
• Proven ability to manage and scale complex B2B customer success teams.
• Strong coaching skills and ability to influence without direct renewals responsibility.
• Experience in data/analytics, SaaS, research, or advisory-based businesses.
• Executive presence and strong cross-functional leadership capability.
• Experience with Salesforce (or equivalent) CRM platforms.

Culture & Benefits

• Mission-driven environment focused on powering customer success with data and clear execution.
• Values emphasize innovation, collaboration, and grounded decision-making.
• Structured accountability for renewals, retention, and customer health/adoption outcomes.
• Opportunity to build management capability and develop future customer success leaders.