Senior Director - Customer Success (Finance & Insurance)

TL;DR

Senior Director - Customer Success (Finance & Insurance): Leading a customer success team to maximize retention, growth, and value delivery within the finance and insurance vertical with an accent on team performance, execution rigor, and talent development. Focus on orchestrating complex renewal activities, coaching managers at scale, and driving consistent revenue outcomes through cross-functional collaboration.

Location: Must be based in the United States or Canada

Company

hirify.global provides proprietary data, advanced analytics, and deep industry expertise to power auto-related decisions and connect insight to action.

What you will do

• Lead and scale a customer success team, ensuring disciplined pipeline management and forecast accuracy.
• Translate success strategy into clear priorities and tiered servicing plans for the finance and insurance vertical.
• Provide hands-on coaching for complex renewals, strategic account planning, and high-impact negotiations.
• Orchestrate team activities across multiple segments and products to ensure consistent service delivery.
• Serve as an executive escalation point for strategic deals and high-value customer meetings.
• Partner with Sales, Product, and Marketing to drive long-term customer value and revenue outcomes.

Requirements

• Must be based in the United States or Canada
• 7-10+ years of customer success experience with significant people leadership responsibility.
• Proven success managing and scaling complex B2B customer success teams.
• Experience in data, analytics, SaaS, research, or advisory-based businesses.
• Strong coaching skills and the ability to influence without direct renewals responsibility.
• Proficiency with Salesforce or equivalent CRM platforms.

Culture & Benefits

• Commitment to a diverse and inclusive workforce.
• Opportunity to lead and shape a growing customer success organization.
• Collaborative environment focused on data-driven decision making.
• Focus on professional development and building future leadership benches.