Director Of Customer Success

TL;DR

Director of Customer Success (AdTech): Leading customer engagement and retention strategies for a trust and safety platform with an accent on programmatic advertising ecosystems and ad fraud prevention. Focus on driving growth, managing high-level client relationships, and mentoring a high-performing team to achieve revenue goals.

Location: Hybrid in VA or NY (U.S.-Based Applicants Only)

Company

hirify.global is an online trust and safety platform protecting businesses and consumers from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

What you will do

• Collaborate with the executive team to define strategies for customer engagement, growth, and churn reduction.
• Manage key client relationships, including SSPs, DSPs, ad exchanges, and publishers.
• Guide clients in achieving business goals related to ad fraud prevention and privacy compliance.
• Monitor customer engagement metrics and team KPIs to identify risks and drive account health.
• Partner with Sales and Marketing teams to identify and execute upsell and cross-sell opportunities.
• Provide expert guidance to clients by translating product insights into actionable ROI recommendations.

Requirements

• Must be based in or able to work hybrid in VA or NY (U.S.-based applicants only).
• 4+ years of experience in customer success, technical account management, or technical sales within the adtech industry.
• Proven experience leading high-performing customer success teams and achieving revenue targets.
• Deep understanding of the programmatic digital advertising ecosystem, including IVT and viewability.
• Strong communication skills with the ability to lead C-level conversations.
• Bachelor’s degree in a technical or business-related field.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with 100% premium coverage for employees.
• Unlimited PTO policy.
• 401k retirement plan.
• Monthly internet reimbursement.
• Hybrid work environment with flexible hours.
• Opportunities for professional advancement and annual team events.