Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing a high-volume portfolio of customer accounts to drive adoption, retention, and expansion of the hirify.global operating system with an accent on proactive outreach and value realization. Focus on identifying adoption risks, leading structured business conversations, and executing scalable engagement initiatives to ensure long-term customer success.

Location: Must be permanently residing in the United States, excluding California and New York.

Salary: $50,000–$80,000 USD

Company

hirify.global is a fully remote company providing a business growth operating system designed to lead organizations toward exponential development.

What you will do

• Manage a portfolio of customer accounts to drive adoption, retention, and expansion.
• Execute proactive outreach aligned with client goals and business outcomes.
• Lead onboarding engagements and conduct customer success reviews to identify adoption gaps.
• Implement recovery plans for at-risk accounts to improve customer outcomes.
• Design and execute scalable customer engagement initiatives, including campaigns and automations.
• Partner cross-functionally with Product, Sales, and Marketing teams to improve the customer experience.

Requirements

• Must be permanently residing in the United States (excluding CA and NY).
• 2–3 years of experience in client success or account management.
• Experience managing multiple customer accounts in a high-volume environment.
• Proficiency with CRM systems, preferably HubSpot.
• Ability to thrive in a fully remote work environment.
• Strong ability to lead structured business conversations.

Nice to have

• Experience in a SaaS environment.
• Bilingual in Spanish.
• Experience supporting customer retention and expansion initiatives.

Culture & Benefits

• 100% remote work environment.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match.
• Unlimited PTO and paid parental leave.
• Professional development opportunities.

Hiring process

• Predictive Index assessment.
• Initial interview and conversation with the hiring manager.
• Leadership interview.