Service Desk Technician II (Secret Clearance)

TL;DR

Service Desk Technician II (System Engineering): Providing technical support and maintaining IT infrastructure for clients with an accent on Windows administration, Active Directory, and Office 365 management. Focus on resolving complex technical issues, managing ticket queues, and ensuring high system uptime in a secure, client-facing environment.

Location: Must be based in Lexington, MA (Onsite)

Company

hirify.global is a managed services provider focused on delivering innovative, client-centric IT solutions through a collaborative and data-driven team culture.

What you will do

• Handle technical support requests and escalations from customers and team members.
• Maintain user uptime through effective problem identification and resolution.
• Manage Active Directory, DNS, DHCP, and Group Policy services.
• Configure and troubleshoot Office 365 products, including Exchange, SharePoint, and Teams.
• Deploy and image workstations using MDM tools like Intune, WorkspaceOne, and JAMF.
• Maintain accurate documentation and standards for evolving technologies.

Requirements

• Active SECRET clearance required.
• U.S. Citizenship required.
• Minimum 3 years of IT administration and support experience.
• Strong proficiency in Windows administration, Active Directory, and Group Policy.
• Experience troubleshooting VPN, Remote Desktop Services, and hardware/software issues.
• Ability to work onsite in Lexington, MA.

Nice to have

• Experience in a fast-paced consulting or MSP environment.
• Certifications: CompTIA A+, Network+, or ITIL V3/V4 Foundation.
• Experience with Mac OS and JAMF.
• Experience with ServiceNow ticketing systems.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Collaborative, team-oriented work environment.
• Focus on continuous learning and professional development.
• Commitment to data-driven decision-making and client success.