IT Helpdesk Engineer (Microsoft 365)

TL;DR

IT Helpdesk Engineer (Microsoft 365): Providing hands-on technical support for internal users and managing IT infrastructure with an accent on hardware troubleshooting, device provisioning, and software resolution. Focus on diagnosing L1/L2 incidents, optimizing service desk operations, and maintaining system reliability across Windows and macOS environments.

Location: Onsite in Miami, FL (5 days a week)

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Troubleshoot hardware incidents involving computers, peripherals, and LAN/WAN networking.
• Install and configure new hardware and software for end users.
• Diagnose and resolve software incidents across operating systems, Microsoft 365, and various business applications.
• Manage L1 and L2 issues, ensuring rapid service restoration and accurate documentation in the service desk system.
• Partner with ISPs and telecom providers to ensure adherence to agreed SLAs.
• Collaborate with other IT engineers and provide feedback to improve internal processes.

Requirements

• Location: Must work onsite in Miami, FL
• Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an end-user environment.
• Hands-on experience with Microsoft Intune for device management and user provisioning.
• Proficiency in troubleshooting IT hardware and operating systems (Windows, macOS).
• Ability to handle daily account operations, including MFA and password resets.
• Associate's degree or 2+ years of professional IT experience.

Nice to have

• Bachelor's degree in Computer Science, Networking, IT, or a related field.
• Experience with Active Directory (user/group management, hybrid identity).
• Microsoft 365 admin center experience for license and admin tasks.
• Familiarity with IAM platforms, 2FA, and phishing remediation tools.
• Knowledge of networking concepts including VoIP, routing, DHCP, DNS, and TCP/IP.
• IT certifications such as ITIL, CompTIA, Microsoft, or AWS.
• Exposure to AI tools like Claude or ChatGPT in a service desk context.

Culture & Benefits

• High-growth, high-performance organization centered around innovation and accountability.
• Culture that values driven and adaptable individuals committed to exceptional outcomes.
• Equal employment opportunity employer.