Systems Engineer (IT Support)

TL;DR

Systems Engineer (IT Support): Providing first-contact remote technical support for network, server, and end-user systems with an accent on initial triage, workstation-level incident analysis, and client communication. Focus on troubleshooting Windows/macOS environments, managing service tickets, and ensuring rapid resolution of system-impacting incidents.

Location: Remote technical support with mandatory travel to Kansas City, Charlotte, Atlanta, or Dallas once a month

Company

hirify.global is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.

What you will do

• Provide first-contact remote technical support via phone, email, and chat in a professional and empathetic manner.
• Perform initial triage and troubleshooting for single-user and system-impacting incidents.
• Analyze workstation-level incidents to identify root causes and apply effective troubleshooting methodologies.
• Manage daily prioritization, coding, and routing of service incidents and requests using internal tools.
• Document diverse client computing environments to determine the most efficient paths to resolution.
• Collaborate with and escalate complex issues to senior engineers when necessary.

Requirements

• 2–3 years of IT support experience in a help desk or service desk environment.
• Proficiency in supporting Windows 10/11, macOS fundamentals, and Microsoft 365 (Outlook, Teams, OneDrive).
• Working knowledge of Active Directory/Entra, mobile device configuration, and workstation hardware.
• Basic networking knowledge, including TCP/IP, DNS, and DHCP.
• Experience with ticketing systems (e.g., ServiceNow) and RMM platforms (e.g., Kaseya, Ninja).
• Ability to travel to Kansas City, Charlotte, Atlanta, or Dallas once a month and participate in on-call rotations.

Nice to have

• Experience working within a Managed Service Provider (MSP) environment.
• Certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation (v4).

Culture & Benefits

• Work-hard, play-hard environment focused on career growth rather than just a job.
• Guidance, training, and experience provided to build a lucrative IT career.
• Culture centered on engineering talent and a customer-centric approach.
• Opportunity to work with next-generation technology services.