Technical Account Manager

TL;DR

Technical Account Manager (LegalTech): Providing proactive technical guidance and oversight for a broad portfolio of customers using the hirify.global platform with an accent on platform health, support experience, and complex matter management. Focus on delivering programmatic success motions, technical triage, and cross-functional collaboration to ensure consistent high-quality engagement.

Location: Kraków (Hybrid)

Salary: 202,000–302,000 PLN

Company

hirify.global is a global software company providing a platform for legal and compliance professionals to manage large volumes of data.

What you will do

• Monitor technical health signals and platform indicators to proactively identify systemic risks.
• Deliver reactive technical guidance for performance, latency, and platform concerns.
• Provide high-level oversight for large project tickets, data migrations, and complex matters.
• Collaborate with cross-functional teams including Product, Engineering, and Sales to enhance customer experience.
• Monitor support trends and customer self-escalation patterns to drive improvements.
• Deliver templated, automated technical guidance aligned with the customer journey.

Requirements

• 5+ years of experience in a technical, customer-facing role supporting enterprise customers.
• Hands-on experience with complex SaaS, IaaS, and/or hybrid environments.
• Strong technical troubleshooting and problem-solving skills.
• Ability to communicate complex technical concepts clearly to non-technical audiences.
• Proven ability to manage multiple concurrent workstreams in a fast-paced environment.
• Must be based in or able to work from Kraków in a hybrid capacity.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Flexible work arrangements with hybrid office policy.
• Parental leave for primary and secondary caregivers.
• Two week-long company breaks per year plus additional time off.
• Training investment program and long-term incentive plan.