Business Operations Intern (Content QA)

TL;DR

Business Operations Intern (Content QA): Supporting the triage and resolution of ebook and audiobook metadata and processing issues with an accent on technical troubleshooting of epub files. Focus on maintaining process documentation, testing content performance within the Kobo ecosystem, and collaborating with internal teams and publishers to ensure service quality.

Location: Must be based in or able to work from Toronto, Canada (Hybrid)

Company

hirify.global is a global ecommerce leader in digital reading, offering millions of titles to millions of customers worldwide through innovative e-readers and mobile apps.

What you will do

• Identify and troubleshoot HTML and CSS issues within epub files.
• Triage and resolve incoming support tickets related to ebooks and audiobooks.
• Analyze recurring issues and provide recommendations to the Business Operations Analyst.
• Maintain and update process documentation for content operations.
• Assist with testing ebook and audiobook performance across Kobo devices and apps.
• Support the team with ad-hoc research into digital publishing standards.

Requirements

• Must be based in or able to work from Toronto, Canada.
• Post-secondary education in publishing, book selling, or related digital media experience.
• Solid hands-on experience with Microsoft Excel, including pivot tables and VLOOKUP.
• General understanding of the book industry, including ISBNs, ONIX, and epub formats.
• Strong communication skills for professional interaction with external partners.
• Familiarity with the Kobo ecosystem and reading experience.

Nice to have

• Experience with HTML, CSS, and XML languages.
• Previous experience using Zendesk.
• Fluency in a second language.

Culture & Benefits

• Flexible hours and hybrid remote working environment.
• Subsidized in-office lunches and dog-friendly office.
• Talent and development training budget with weekly Tech University sessions.
• Free Kobo device and weekly e-book or audiobook credits.
• Four extended long weekends during the summer.