Quality Assurance Specialist II (Fintech)

TL;DR

Quality Assurance Specialist II (Fintech): Designing and managing a data-informed QA framework for customer operations with an accent on identifying systemic quality issues and building feedback loops. Focus on synthesizing audit signals and interaction data to drive scalable controls and operational improvements.

Location: Remote (Canada)

Salary: $71,000 - $91,000 CAD per year

Company

Affirm is a fintech company reinventing credit with honest and friendly buy now, pay later solutions.

What you will do

• Design and own the QA program, including sampling frameworks, coverage, and scoring methodologies.
• Build structured feedback loops synthesizing data from audits and interaction transcripts to identify systemic issues.
• Translate QA signals into data-backed narratives to influence prioritization across Product, Engineering, and Operations.
• Develop dashboards and reporting infrastructure to track quality exposure and remediation progress.
• Lead calibration and scoring integrity efforts across internal and vendor auditors.
• Perform root-cause analyses on recurring failures and define prioritized remediation plans.

Requirements

• 5+ years of experience in quality assurance, audit, or operational quality in high-scale or regulated environments.
• Must be based in Canada.
• Strong data skills and experience in dashboard/reporting development.
• Proven ownership of QA or controls programs with measurable impact on product or customer outcomes.
• Experience working cross-functionally with Ops Enablement, Vendor Management, Product, and Compliance.
• Experience in financial services or fintech.

Nice to have

• Prior vendor QA management and calibration program ownership.
• Experience with automation-enabled QA tools, such as conversational AI outputs.

Culture & Benefits

• Remote-first culture with the flexibility to work almost anywhere within the country of employment.
• 100% subsidized medical, dental, and vision coverage for employees and their dependents.
• Generous flexible spending wallets for technology, food, and lifestyle needs.
• Competitive vacation and holiday schedules to ensure work-life balance.
• Employee stock purchase plan (ESPP) for buying company shares at a discount.