Associate Customer Success Manager (AdTech)

TL;DR

Associate Customer Success Manager (AdTech): Managing and growing relationships with key brand and agency partners to drive platform adoption and maximize client value with an accent on complex renewal negotiations and strategic roadmap planning. Focus on serving as a subject matter expert in identity and data collaboration while ensuring long-term customer retention and satisfaction.

Location: New York (Hybrid)

Salary: $65,000 – $90,000

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, data ethics, and foundational identity solutions for global innovators.

What you will do

• Build and maintain strong, long-lasting relationships with executive-level customer contacts.
• Develop and implement strategic success plans to ensure clients achieve their objectives and KPIs.
• Drive platform adoption and identify opportunities for upselling and cross-selling services.
• Manage complex renewal processes and proactively address challenges to reduce churn.
• Act as a subject matter expert on AdTech trends, identity, and measurement solutions.
• Serve as a liaison between customers and internal product teams to drive product enhancements.

Requirements

• 2-3 years of experience in Enterprise SaaS Customer Success or Account Management.
• Proven experience in complex renewal negotiation and reseller training.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with the AdTech ecosystem, specifically identity, activation, and attribution.
• Ability to thrive in a fast-paced, dynamic environment.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) matching plan up to 6% of salary.
• Employee Stock Purchase Plan with a 15% discount.
• Flexible paid time off and paid parental leave.
• Regular in-person and virtual team events like game nights and happy hours.