Client Success Manager II

TL;DR

Client Success Manager II: Managing post-sales client relationships across the client lifecycle with an accent on training, program support, and feature adoption. Focus on executing strategic account plans, delivering executive-level performance metrics, and driving organizational change to mitigate churn and increase customer value.

Location: Office - San Diego, CA

Salary: $69,500.00 - $88,500.00

Company

hirify.global builds technology and partnerships to help protect people on the road.

What you will do

• Manage the day-to-day relationship between client, hirify.global, and partner network.
• Serve as the main point of contact for the client’s Safety and Operational teams on program-related topics.
• Oversee hirify.global-related projects including hardware upgrades, software integrations, data management, and safety initiatives.
• Execute external engagement plans covering training, program setup, and value recognition; deliver best-practice methodology presentations.
• Consult on organizational change, communication strategy, risk management, and coaching techniques.
• Prepare and present data analytics on program performance and financial metrics to executive-level clients; support renewals and expansion opportunities.

Requirements

• Bachelor’s degree or equivalent years of experience.
• 3–5 years of proven experience in an account management role in a fast-paced commercial products or SaaS environment.
• Demonstrated success managing long-term post-sales client relationships.
• Strong written and verbal communication skills, including persuasion and negotiation.
• Strong technical savvy and ability to learn technical products quickly; work effectively with technical and non-technical teams.
• Advanced Excel skills and ability to communicate performance metrics to executive-level clients.

Culture & Benefits

• Medical, dental, and vision insurance; telehealth.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) with match; life and AD&D insurance; short-term and long-term disability.
• Paid time off including 11 paid holidays plus 1 inclusive holiday per year; Volunteer Time Off.
• Education reimbursement and employee recognition programs.

Hiring process

• Interviews to assess experience in account management, client success, and cross-functional collaboration.
• Evaluation of ability to present performance metrics and manage sophisticated projects.
• Background check after a conditional offer.