Customer Success Manager, Japan (SaaS)

Location: Tokyo, Japan. Occasional travel to customer sites is required, approximately 20–30%.

Company

hirify.global provides font and brand asset technology that helps brands manage, protect, and scale their visual identity.

What you will do

• Manage post-sales relationships for a portfolio of enterprise customers in Japan.
• Lead onboarding, product adoption, training, platform usage, and customer business reviews.
• Monitor engagement, usage trends, and account health to identify risks and opportunities.
• Create customer success plans and support measurable customer outcomes.
• Partner with Sales on expansion, upsell, and cross-sell opportunities.
• Coordinate with Sales, Product, Renewals, and Support teams, including managing escalations and sharing customer feedback.

Requirements

• 2–3+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably in SaaS or technology.
• Experience managing enterprise or strategic customers is preferred.
• Strong communication, relationship-building, stakeholder management, and account-prioritization skills.
• Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy.
• Native-level Japanese and business-level English are required.
• Experience with CRM systems such as Salesforce is preferred.

Nice to have

• Background in software, technology, publishing, media, advertising, design, branding, or creative industries.

Culture & Benefits

• Work in a fast-paced, global environment.
• Support enterprise customers in improving brand consistency, operational efficiency, and governance across digital, creative, and product environments.
• Travel to customer sites for meetings, training, and business reviews approximately 20–30% of the time.