Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing customer success for enterprise solutions with an accent on client retention, account expansion, and strategic adoption of AI-native SaaS products. Focus on driving onboarding processes, resolving technical challenges, and facilitating effective communication between stakeholders and internal product/tech teams.

Location: Must be based in Tokyo, Japan (Hybrid)

Company

hirify.global is an AI-native Agentic AI as a Service (AssA) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions.

What you will do

• Maintain high levels of customer satisfaction to drive retention, renewals, and ACV expansion.
• Lead new customer onboarding and ongoing product adoption through targeted use cases.
• Respond to and resolve customer issues by collaborating with internal Product and Tech Support teams.
• Manage stakeholder expectations and align technical solutions with client business goals.

Requirements

• Location: Must be based in Tokyo.
• 3+ years of experience in Customer Success or Account Management within a SaaS company or digital agency.
• Analytical mindset with the ability to communicate complex logic clearly.
• Strong stakeholder management skills and a customer-oriented approach.
• Ability to discuss SaaS technical concepts and implementation guidelines.

Culture & Benefits

• Work with cutting-edge AI-native technology in a publicly listed global company.
• Collaborate with international teams across APAC, the US, and EMEA.
• Opportunities to grow within a high-growth enterprise solutions environment.
• Focus on measurable business impact through AI-powered Ad Cloud and MarTech solutions.