Technical Account Manager (Cybersecurity, German speaking)

Location: Munich, Germany; regular customer meetings take place remotely and on-site.

Company

hirify.global provides cybersecurity solutions that protect people, data, and AI agents across email, cloud, and collaboration tools.

What you will do

• Provide proactive technical leadership and support for strategic enterprise customers.
• Manage support interactions, customer escalations, incident response, and crisis resolution with account, support, operations, and engineering teams.
• Lead customer meetings and deliver executive presentations covering system performance, risks, ROI, major issues, and recommended actions.
• Maintain practical knowledge of integrations across networks, security, systems administration, messaging, and cloud services.
• Develop customer-specific technical strategies, recommendations, roadmaps, and short- and long-term priorities.
• Plan production changes, identify risks, and lead process improvement initiatives that improve customer satisfaction.

Requirements

• 4+ years of experience in client or professional services, sales engineering, senior support engineering, IT operations management, or senior engineering.
• Knowledge of email, networking, Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Experience leading technical staff through crisis situations and managing multiple concurrent projects.
• Strong customer service, communication, project management, time management, teamwork, and independent decision-making skills.
• Fluent German is mandatory.

Culture & Benefits

• Flexible work environment with global collaboration and networking opportunities.
• Competitive compensation and comprehensive benefits.
• Career development opportunities and recognition for contributions.
• Annual wellness and community outreach days.
• Inclusive culture welcoming diverse backgrounds, experiences, and perspectives.

Hiring process

• Submit an application with supporting information.
• Accommodation is available during the application or interview process upon request.