Commercially Driven Customer Success Manager (Munich)

Location: Munich, Germany; hybrid. This is a Munich-based role involving customer meetings, site visits, partner development, and regular market presence. Applicants must have the right to work in Germany; visa and relocation support are not available.

Company

hirify.global is a fast-growing circular scale-up redefining the workspace industry through a subscription model for people, businesses, and the planet.

What you will do

• Grow existing customer relationships, identify upselling and expansion opportunities, and reduce churn risk.
• Build hirify.global’s network across the Munich workspace ecosystem, including landlords, workplace consultants, brokers, and other partners.
• Lead customer onboarding and act as a trusted advisor throughout the customer journey.
• Coordinate delivery, installation, onboarding, and ongoing service across internal teams and external partners.
• Maintain customer data and pipeline visibility in CRM systems while using data and experimentation to improve outcomes.
• Represent hirify.global locally and help establish its presence in the Munich market.

Requirements

• BSc or MSc degree, with recent graduate status or several years of experience in Customer Success, Account Management, Commercial Operations, or a similar customer-facing role.
• Commercial mindset, strong drive for results, and motivation to build a new market.
• Experience in customer-facing roles and confidence building relationships with varied stakeholders.
• Comfort working across spreadsheets, strategy decks, external pitches, stakeholder meetings, and on-site activities.
• Data-driven and experimental approach with the ability to combine analytics and commercial creativity.
• Fluent German and confident written and spoken English; right to work in Germany required.

Nice to have

• Background or familiarity with sustainability, commercial real estate, the workplace industry, or subscription businesses.

Culture & Benefits

• Real responsibility and ownership from the first day.
• Role combining customer success, commercial growth, relationship management, and operations.
• Opportunity to establish hirify.global in a brand-new market.
• Support from an established international team across Europe.
• High-trust culture built around curiosity, courage, collaboration, and initiative.

Hiring process

• Submit an application form with a short cover letter explaining motivation for the role.
• Applications are reviewed through a structured process based on the submitted materials.
• Individual introductory calls and informal conversations outside the application process are not offered.