Manager, Customer Success International (LegalTech)

TL;DR

Manager, Customer Success International (LegalTech): Leading and scaling a team of Customer Success Managers to drive retention, adoption, and long-term growth across EMEA and APAC regions with an accent on regional complexity and cross-functional collaboration. Focus on managing renewal processes, leveraging customer telemetry for data-driven insights, and aligning international execution with global strategy.

Location: Hybrid role based in London, UK (must be in office at least 3 days a week)

Company

hirify.global is a global leader in legal technology, transforming how law firms operate through innovative AI-powered solutions.

What you will do

• Lead, coach, and develop a high-performing team of International Customer Success Managers.
• Own renewal processes, forecasting, and customer health outcomes across international portfolios.
• Drive consistency and scalability of success processes, playbooks, and reporting across regions.
• Act as an escalation point for strategic or at-risk international accounts.
• Collaborate with Product and Engineering to ensure regional customer feedback informs the product roadmap.
• Partner with Sales and Marketing to support regional growth and expansion initiatives.

Requirements

• Proven experience leading Customer Success or Account Management teams in a global or international context.
• Strong record of driving adoption, retention, and value realization across diverse customer segments.
• Ability to operate effectively across different regions, cultures, and time zones.
• Executive-level communication skills for engaging senior customer stakeholders.
• Data-driven mindset with experience using customer health, adoption, and renewal metrics.
• Collaborative leadership experience within a matrixed organization.

Culture & Benefits

• Work at the intersection of legal expertise and cutting-edge AI.
• Opportunity to make a meaningful impact at a global scale.
• Collaborative culture focused on mutual support and doing the right thing.
• Clear growth opportunities within a scaling organization.