Customer Success Associate (AI)

TL;DR

Customer Success Associate (AI): Driving product adoption, renewal, and usage for EMEA clients with an accent on integrating real-time AI alerting workflows into enterprise environments. Focus on building strong relationships, delivering platform demonstrations, and translating customer feedback into actionable product improvements.

Location: Must be based in the UK

Company

hirify.global is a mission-driven AI company that provides a real-time intelligence platform to detect emerging risks and threats for global organizations.

What you will do

• Drive product adoption, renewal, and high customer satisfaction within an assigned portfolio.
• Design and implement scalable programs to integrate the platform into customer workflows.
• Maintain relationships through capability briefings, product demonstrations, and regular check-ins.
• Serve as a platform expert to ensure engagements support organizational goals.
• Collect customer feedback and articulate recommendations for product development to engineering teams.
• Leverage data-driven metrics to identify and mitigate risks to retention and growth.

Requirements

• Must be based in the UK
• Bachelor's degree or equivalent relevant experience.
• 3 years of enterprise software or SaaS customer success/account management experience.
• Knowledge of publicly available information and real-time alerting needs for Private Sector organizations.
• Outstanding communication skills for presenting complex concepts to technical and non-technical audiences.
• High level of accountability and ability to execute independently on multiple projects.

Culture & Benefits

• Flexible work arrangements and global office presence.
• Competitive benefits package including generous PTO and sick leave.
• Commitment to merit, equity, and social good.
• Access to professional development funds and manager development programming.
• Supportive environment with robust employee resource groups (ERG).