Senior Brands Account Director (SaaS)

TL;DR

Senior Brands Account Director (SaaS): Managing strategic enterprise client relationships and driving adoption of data collaboration solutions with an accent on renewal strategy, value-selling, and cross-functional leadership. Focus on navigating complex stakeholder environments, ensuring customer health, and identifying growth opportunities within high-value accounts.

Location: New York (US)

Salary: $96,500–$133,500

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, data ethics, and foundational identity solutions for global innovators.

What you will do

• Nurture executive-level relationships with strategic brand customers and manage end-to-end client portfolios.
• Lead renewal strategy, forecasting, and contract negotiations while coaching teams on value-selling methodologies.
• Collaborate with internal cross-functional teams to improve customer journey, segmentation, and engagement tools.
• Identify and lead initiatives to improve customer experience and address complex issue resolution.
• Coach and mentor Customer Success Managers to drive product adoption and long-term growth.
• Communicate progress of strategic initiatives to internal and external stakeholders.

Requirements

• Minimum 5 years of experience as a CSM/Account Director or 8+ years in customer-facing roles with 2+ in CS.
• Proven experience in Enterprise B2B SaaS, specifically within Media Buying, Measurement, Collaboration, or Identity.
• Experience managing accounts with $2M+ ARR or equivalent project management and negotiation skills.
• Familiarity with CRM software such as Salesforce.
• Ability to draft and deliver QBRs and executive summaries.
• Must be authorized to work in the United States.

Nice to have

• Experience managing 3-5 highly strategic accounts or 20+ accounts at $500k+ ARR.
• Background in adtech/martech on either the sales or buy side.
• Familiarity with Clean Room solutions.
• Knowledge of financial metrics like NPV, IRR, and ROI.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) matching plan (1:1 match up to 6%).
• Employee Stock Purchase Plan with a 15% discount.
• Flexible paid time off, paid holidays, and parental leave.
• Focus on work/life harmony with various team events and healthy lifestyle perks.