Customer Success Director (SaaS)

TL;DR

Customer Success Director (SaaS): Managing strategic relationships with global enterprise accounts to drive adoption, retention, and growth of the hirify.global AI-powered experience orchestration platform with an accent on C-level engagement and cross-functional orchestration. Focus on prescribing relevant solutions to complex business pain points and ensuring long-term value realization for high-revenue global customers.

Location: Must be based in Italy

Compensation: $137,100–$177,500 (On-Target-Earnings)

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Build and maintain effective relationships with C-Level executives to understand business pain points and drive strategic alignment.
• Prescribe relevant products and services to solve customer challenges and improve key business KPIs.
• Create and execute comprehensive Customer Success plans to drive product adoption and value realization.
• Orchestrate cross-functional account teams, including Account Executives, Solution Consultants, and Technical Account Managers.
• Establish a regular cadence of Executive Business Reviews to track progress and define renewal and growth strategies.
• Act as an escalation point to resolve issues and ensure seamless customer onboarding and retention.

Requirements

• 10+ years of experience in a customer-facing role within a contact center or related industry.
• Fluent in Italian and English (written and verbal).
• Proven ability to manage multiple large, complex global customers with multi-million dollar revenue responsibility.
• Strong leadership profile capable of influencing and inspiring cross-functional teams.
• Proficiency with CRM tools such as Salesforce and Gainsight.
• Bachelor’s degree in a technology- or business-related field.

Culture & Benefits

• Opportunity to work with a global team of over 6,000 employees focused on empathy and collaboration.
• Competitive market-aligned compensation package with commission bonus opportunities.
• Independence and ownership in a dynamic, AI-driven environment.
• Commitment to diversity and equal opportunity employment.