Senior Business Operations Manager

TL;DR

Senior Business Operations Manager: Improving and managing post-sales processes across Services, Support, and Business Partner organizations with an accent on standardized process frameworks, renewal pipeline tracking, and churn/risk analytics. Focus on translating business requirements into scalable BI/KPI reporting, driving cross-functional adoption through workshops, UAT, and training, and delivering executive-level insights for proactive renewal management.

Location: Hoboken, NJ, USA

Company

hirify.global provides software used by global businesses to deliver customer experiences and support financial crime prevention and public safety.

What you will do

• Lead discovery, definition, and implementation of a standardized post-sales processes framework across Customer Success, Sales, Finance, and Operations.
• Partner with the BI team to define data requirements, KPIs, and reporting structure; build scalable dashboards and reporting solutions (e.g., Power BI) for a single source of truth.
• Own the renewal pipeline tracking model, including stages, health indicators, risk flags, and forecasting logic.
• Establish operational cadences (weekly/monthly) to monitor pipeline performance, identify risks, and track churn trends.
• Drive churn and risk analysis to identify root causes and translate insights into process improvements and mitigation plans.
• Manage cross-functional stakeholder engagement and deliver executive-level updates on renewal performance, pipeline health, risks, churn drivers, and trends.

Requirements

• 5+ years of experience in Operations, Business Analysis, or Revenue/Renewals Operations within a global SaaS/software environment.
• Strong experience working with BI/reporting teams to translate business requirements into dashboards and data models (Power BI; building PBI reports not required).
• Proven experience designing and implementing operational processes from discovery → design → build → adoption.
• Strong analytical skills in pipeline analysis, churn analysis, and risk identification.
• Deep understanding of end-to-end customer lifecycle processes, especially Customer Success and renewal cycles.
• Experience managing cross-functional cadences and driving accountability in matrix organizations.

Culture & Benefits

• Work in a global software environment with cross-functional collaboration across Customer Success, Sales, Finance, and IT/BI.
• Focus on data-driven operational efficiency through KPIs, dashboards, and scalable process improvements.
• Use workshops, UAT, and training to ensure successful adoption of new processes and tools.
• Opportunity to leverage emerging technologies such as AI to identify insights and recommend solutions.