US Claims Vendor Manager

TL;DR

US Claims Vendor Manager (US insurance claims): Own end-to-end sourcing and governance of external claims vendors for the US claims operation with an accent on vendor performance, cost control, and compliance. Focus on analyzing claims MI and outcomes, managing SLAs/KPIs and contractual governance, and supporting complex claim escalations and root-cause analysis where vendor performance is a factor.

Location: Chicago; West Hartford; New York (Manhattan); Atlanta

Salary: $100-$140k

Company

hirify.global is an international specialist insurer.

What you will do

• Own end-to-end sourcing and management of assigned US claims vendors (e.g., TPAs, panel law firms, adjusters, other experts).
• Develop and execute vendor strategies aligned to claims, financial, and customer objectives, including contractual governance (SLAs, KPIs, fee structures, service standards).
• Monitor vendor performance using MI, audits, and outcome metrics (cycle times, indemnity spend, leakage, customer outcomes) and drive continuous improvement plans.
• Identify claims cost savings, efficiency gains, and value-add initiatives; support budgeting, forecasting, and expense management for vendor spend.
• Provide technical oversight to US Claims leadership on vendor capability, coverage expertise, and market trends; support complex escalations and remediation/root-cause analysis.
• Manage stakeholder relationships across Claims, Underwriting, Legal, Finance, and Compliance; act as the key point of contact between US claims and external vendors.

Requirements

• Significant experience in US insurance claims, vendor management, procurement, or related operational roles.
• Strong understanding of the US insurance market, claims lifecycle, and regulatory environment.
• Experience managing TPAs, panel law firms, adjusters and/or other claims service providers.
• Proven ability to analyze claims data/MI to drive performance, quality, and cost outcomes.
• Strong stakeholder management, negotiation, and influencing skills with confidence working with senior internal and external stakeholders.

Nice to have

• Claims handling background or deep technical claims expertise in complex product lines.
• JD (Law Degree) and/or CPSM (ISM); B.A in Business preferred.
• Experience supporting claims transformation, vendor rationalisation, insourcing initiatives, and/or operating model change.
• Familiarity with US litigation practices, defence strategies, and fee arrangements.
• Professional claims qualification and/or relevant legal/insurance certification.

Culture & Benefits

• Hybrid role requiring two (2) days in the office weekly if the candidate is near one of the listed locations.
• Competitive salary and bonus based on personal and company performance.
• 401(k) with company matching; comprehensive health insurance plus vision, dental, and FSA plans.
• Paid time off: 24 paid time off days, 2 hirify.global Days, 10 paid holidays, and ability to purchase 5 PTO days; paid parental leave.
• 4-week paid sabbatical after every 5 years of service; financial adoption assistance and medical travel reimbursement programs.
• Wellbeing support including Headspace subscription and annual reimbursement up to $600 for fitness programs.

Hiring process

• Interviews with relevant stakeholders to assess vendor management, claims knowledge, and stakeholder/negotiation experience.
• Evaluation of fit for vendor governance, performance/cost management, and compliance/risk responsibilities.