Client Support Specialist (Political Tech)

TL;DR

Client Support Specialist (Political Tech): Providing front-line technical support and onboarding for Democratic campaigns and progressive organizations with an accent on resolving client issues and ensuring platform adoption. Focus on maintaining high responsiveness, empathy, and deep knowledge of political fundraising and compliance tools.

Location: Must be based in the United States

Salary: $58,700

Company

A leading technology platform powering democratic and progressive causes, advocacy organizations, and political campaigns.

What you will do

• Provide timely, empathetic responses to inbound support requests from political and advocacy clients.
• Triage and resolve technical issues by collaborating with internal sales, product, and engineering teams.
• Assist new customers with platform onboarding and initial setup.
• Escalate complex or urgent issues according to established protocols.
• Maintain detailed documentation of client interactions and resolutions.
• Participate in team meetings and ongoing skills training to stay updated on platform features.

Requirements

• Must be based in the United States and eligible to work without sponsorship.
• At least 1 year of experience with compliance, fundraising, or email tools in political or nonprofit settings.
• Hands-on experience with NGP8, EveryAction, VAN, VoteBuilder, or similar political CRM tools.
• Strong oral and written communication skills with a professional phone manner.
• Demonstrated interest in Democratic and progressive politics.
• Proven ability to work collaboratively and follow detailed documentation.

Culture & Benefits

• Inclusive and equitable work environment focused on social impact.
• Comprehensive benefits package supporting health, well-being, and professional growth.
• Position represented by CWA Local bargaining unit.
• Commitment to diversity and equal opportunity employment.