Customer Support Specialist (Education)

Формат работы

remote (Global)

Тип работы

fulltime

Грейд

junior

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Specialist (Education): Providing support to clients and tutors through live chats, ticket processing, and proactive calls with an accent on resolving issues and matching clients with relevant tutors. Focus on multitasking, quick adaptation, and attention to detail.

Location: Global, Remote

Company

hirify.global is a venture builder focused on creating international product IT companies.

What you will do

Engage with clients and tutors via live chats and phone calls.
Process tickets and find solutions to client inquiries.
Proactively call clients to resolve issues.
Match clients with suitable tutors based on their needs.
Collaborate with sales, billing, retention, and tutor support teams.

Requirements

Experience in customer support or a desire to switch to IT.
Advanced English communication skills.
Ability to multitask and adapt quickly.

Nice to have

Experience with CRM and omnichannel systems.

Culture & Benefits

Flexible working hours.
Opportunity to work with a strong team of experts.
Possibility for rapid career growth.
Contribute to improving children's education.

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