Customer Support Expert (Fintech)

TL;DR

Customer Support Expert (Fintech): Providing personalized support for business management tools with an accent on resolving customer challenges via phone, email, and text. Focus on building product expertise and contributing to customer retention and satisfaction in a fast-paced environment.

Location: Must be based in the continental US. Required availability: Mon–Fri 10:00–18:30 EST, Tue–Fri 12:00–20:30 EST, and Sat 11:00–19:30 EST.

Salary: $55,000–$60,000

Company

An ecosystem platform providing booking, marketing, and payment processing tools for small business owners.

What you will do

• Deliver personalized support to ensure high levels of customer satisfaction
• Address customer challenges effectively via phone, email, and text
• Develop deep product expertise to assist users with business management tools
• Collaborate with the team to achieve acquisition and retention goals
• Improve support resources including macros and help center documentation

Requirements

• 1+ year of experience in a customer-facing role, preferably within SaaS
• Proven record of meeting performance standards and driving satisfaction
• Excellent verbal and written communication skills with the ability to adapt to different styles
• Must be based in the continental US and available for assigned EST hours
• Strong team-player mindset and self-starter attitude

Culture & Benefits

• Competitive health and dental insurance options
• 401k plan with eligibility starting on day one
• Fertility and adoption benefits
• Yearly stipend for professional development and learning
• Home office stipend and commuter benefits
• Annual company retreat and regular team bonding events